BookJane for Administrators
STEP THREE (OPTIONAL)
Invite additional admins
You have the option to invite additional administrators to help you facilitate the creation of shifts and monitor progress.
I registered my clinic on BookJane J360, now what?
One of our support team representatives will reach out to you shortly to help you set up your account.
Why can’t I log in after Registering?
Your account is manually reviewed and approved. It may take up to 1 business day for your account to be approved.
How do I know when someone has picked up a shift?
All users will get an email notification when a shift is picked up.
What do I do when a physician canceled a shift?
The shift will automatically go out to the BookJane network as an open shift.
What do I do if the physician I requested is not picking up an upcoming shift?
If your requested physician doesn't pick up the shift within 4 hours, the shift will automatically go out to the BookJane network as an open shift.
How do I edit/delete a shift?
You can click on the shift in dashboard or shifts page and select Cancel Shift. You have up to 12hrs before the shift time to make an edit, you can delete shift at any moment.
What do I do when I forget my password?
Go to https://bookjanej360.com . Click on Log In, and then select Forgot Password. From there, you can simply follow the prompts to reset your password.
My secondary user can not access the platform after I added them.
When adding a secondary user, they will get an email prompting them to set the password for your platform, that email link expires after 12hrs, in which it can be sent out again.
How do I get help with my platform?
Please use the message box on the bottom right on your platform, or give us a call at 1-855-265-5263.